Once you have registered your email address, please use the code NEW12 at checkout to receive a 12% discount on your order.

Unfortunately you can only use one promotion per order.

If you have any wholesale orders or inquiries, please contact our customer service team by email at [email protected]. To expedite your request, kindly include the specific products you are interested in and the quantities you wish to order. One of our representatives will be pleased to assist you with your needs and provide detailed information on pricing, shipping, and any additional discounts available for bulk purchases. We look forward to serving your wholesale needs and ensuring a smooth and efficient ordering process.

To determine if your dinnerware is microwave or dishwasher safe, please inspect the bottom of each item. If the product is safe for use in microwaves and dishwashers, it will be clearly marked on the underside. If there are no such indications, it should be assumed that the item is not suitable for use in microwaves or dishwashers. For your safety and the longevity of your dinnerware, please adhere to these guidelines.

If you’re having trouble finding the item you need, we recommend using the Search box at the top of the page. If that doesn’t yield the desired results, please don’t hesitate to contact us via email at [email protected]. Simply provide us with the pattern or item name/number, and we will promptly research its availability for you. Our team is always here to help and ensure that you find what you’re looking for.

Yes, we offer a 6-month warranty on our products, which begins from the time you receive the items. This warranty covers any defects in workmanship or materials that may arise during normal domestic use. However, it’s important to note that damages resulting from foreseeable wear and tear, misuse, abuse, accidents, or commercial use are not covered by the warranty. Our aim is to provide our customers with the best possible service, and we stand behind the quality of our products.

We are sorry to hear that you have received a damaged or defective item from Casets. We aim to resolve this issue promptly and efficiently. Please follow these steps to help us assist you as quickly as possible:

Email Us: Immediately send an email to [email protected].

Subject Line: Include your order number for quick reference.

Email Body: Provide the following details to ensure a comprehensive evaluation:

• Quantity of the damaged or defective items
• Clear photos of the damage or defect, which are essential for our assessment
• The color and type/model of the item(s) affected

These details will help us understand the issue better and expedite the resolution process. Once we receive your email, we will guide you through the next steps and, if necessary, initiate a replacement or refund. If additional information is needed, we will contact you directly via email.

We understand that you may have a preferred drop-off location for your package. However, we are unable to request that the courier place packages in a specific location. The final placement of your package will be determined by the local courier’s standard practices and requirements. We recommend contacting the courier directly if you have specific delivery preferences or instructions. They are best equipped to accommodate such requests based on their operational policies.

We understand that accidents happen and you might occasionally need to replace a piece from your dinnerware set. While our catalog includes sets composed exclusively of one type of item—such as plates, dessert plates, or soup bowls—we do not offer individual pieces for sale separately. If you’re interested in smaller sets that include only one type of item, please contact us by email at [email protected] to inquire about availability for specific series. We’re here to assist you in finding the perfect match for your existing set!

We understand that some of our customers in Europe may require a VAT invoice for their purchases. Please note that our product prices do not include VAT, and as such, we are unable to provide a VAT invoice. However, we can issue an invoice that includes the product prices and any taxes (if applicable) that were charged at the time of purchase. If you need such an invoice, please contact us at [email protected] with your order details, and we will be happy to assist you.

Since 2017, Casets has been dedicated to creating a diverse range of tableware, including porcelain, stoneware, cutlery, and cast iron products. All our items are manufactured in China, where traditional craftsmanship meets modern innovation to produce high-quality and durable products.

Casets offers a variety of designs, from sleek modern to richly textured vintage styles, designed to enhance the dining experience. Committed to sustainability, we ensure that all processes adhere to stringent quality controls.

Choose Casets for tableware that combines style, functionality, and exceptional value.